Refund policy

Our snacks are food products, so we can't accept returns once an order has been delivered. But if something went wrong with your order, we'll make it right.

Damaged, wrong or missing items

If your parcel arrives damaged or tampered with, a product is past its best-before date, or you received the wrong or an incomplete order, email us at sales.india@dakshyn.com within 48 hours of delivery. Please include your order number and clear photos of the product, the packaging and the shipping label.

Once we have checked the issue, we will send you a free replacement or give you a full refund for the affected items, whichever you prefer.

Cancellations

You can cancel your order for a full refund any time before it has been shipped. Email us at sales.india@dakshyn.com with your order number. Once an order has been shipped, it can no longer be cancelled.

Refunds

Approved refunds are sent back to your original payment method. Please allow 5-7 business days for the amount to reflect in your account, depending on your bank.

Contact us

Dakshyn Foods Pvt. Ltd.
Bunglow number 1, Chincholi level crossing road, Chincholi Phatak, Malad West, Mumbai 400064, Maharashtra, India
Email: sales.india@dakshyn.com